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PAYMENT ISSUES

Why has my payment declined?

There are several reasons why your payment may have been declined. To avoid this, please try the following:

  • Ensure your card details are correct, including the expiry date, security code, and billing address.
  • If using Apple Pay or Google Pay, make sure your details are up to date.
  • If you selected “same as shipping address” for billing, try manually entering your billing address instead.
  • Contact your bank to check if they have declined the payment.

Important:

  • You will not be charged unless you receive an order number.
  • If you see a pending transaction on your bank statement, your bank may have withheld the funds. Contact them for release details.

ORDER ISSUES

Why has my order been cancelled?

  • Fraud Prevention: If incorrect shipping or payment details were entered, your order may have been flagged as fraudulent. Double-check your details before retrying.
  • Stock Discrepancy: If an item is out of stock, your order may be cancelled. You will receive an email notification, so check your Inbox, Junk, or Spam folders.
  • Need Assistance? If you haven’t received an email, contact our 24/7 Live Chat or Customer Team.

GIFT CARDS

How do I purchase a gift card?

  • Purchase a digital gift card via [this link].
  • Once completed, the gift card will be emailed to the recipient within 30 minutes.

SHIPPING & DELIVERY

How much is delivery?

  • Delivery costs vary based on location and shipping method. View our full Shipping Page [here].

When will my items be shipped?

  • Shipping time depends on your location and order time. View our Shipping Page [here] for estimated time frames.

Where is my order?

  • Once your order ships, you’ll receive a tracking number via email.
  • If your item is traveling internationally or across states, tracking updates may take a few days.
  • If your expected delivery date has passed, allow 1-3 business days for updates.
  • If your order is more than 3 days overdue, contact the parcel carrier or reach out to our Customer Team for help.

ORDER ISSUES & RETURNS

I received the wrong item.

  • We’re sorry for the mix-up! Please contact our Customer Team and include photos of the incorrect item. We’ll resolve this as quickly as possible.

An item from my order is missing.

  • Your order may have been split into multiple shipments for faster delivery. Check your email for tracking details.
  • If you can’t find a second tracking number, reach out to us and we’ll assist.

My item arrived damaged.

  • We take great care in packaging, but accidents can happen during transit. If you received a damaged or faulty item:
    • Contact our Customer Team with photos of the damaged item.
    • We will assess the issue and offer a speedy resolution.

For further assistance, reach out to us via Live Chat or email us at michy@mayhem.boutique.

With love,
Michèlle Scott